The annual Double 11 promotion is just around the corner, and all major platforms hope to boost sales during the promotion period, with numerous promotional activities that are dazzling. However, when the payment rush comes, the traffic suddenly increases, and hundreds of thousands of payment requests within a few seconds can easily cause system overload, equipment temperature rise and other problems. Once the data center computer room is down, it will cause huge losses.

In fact, the risk of computer room downtime does not only exist during e-commerce promotions. With the rapid development of economy and technology, increasingly complex data center systems face many potential risks, and low-probability events may also have catastrophic consequences.

- Frequent data center failures cause serious losses that should not be underestimated -

| Electrical explosion at Google data center

On August 8, 2022, an explosion occurred at a Google data center in Council Bluffs, Iowa, USA, causing three technicians to be severely burned and Google Maps and Google Search to be interrupted in multiple areas.

| Vipshop Nansha data center failure

On March 29, 2023, a major failure occurred in Vipshop's Nansha data center, which lasted for 12 hours, causing the company's performance losses of more than 100 million yuan and affecting more than 8 million customers. The official determined it to be a P0-level failure and the person in charge was dismissed.

| Apple data center outage

On May 11, 2023, Apple's global services experienced an epic 55-minute outage. Due to a serious failure in the data center, many users' Apple ID/iCloud accounts were suddenly logged out and unable to access data, files, and information.

- Data center security challenges: Intelligent operation and maintenance is urgent -

In the information age, data centers are an important carrier of new-generation information and communication technologies such as 5G, artificial intelligence, and cloud computing. Their complexity, particularity, and importance are self-evident. Judging from the large and small computer room accidents that have occurred in recent years, factors such as software and hardware failures, power supply system abnormalities, refrigeration system failures, extreme climates, and lack of manpower may all cause computer room downtime, posing challenges to the security and stability of data centers.

China Academy of Information and Communications Technology mentioned in the "Data Center Intelligent Operation and Maintenance Development Research Report (2023)":

● In the era of inventory, as data centers shift from focusing on construction to focusing on operation and maintenance, how to discover value in massive operation and maintenance information and improve the level of operation and maintenance management has become a new engine for value-added operation and maintenance management.

● The development trend of data centers towards larger scale, higher density and clustering has brought to the fore various management issues. Operation and maintenance managers, who rely solely on management methods based on manual experience, are already at a loss in the face of complex environments and massive amounts of data.

● In terms of fault scenario alarm speed, less than 20% of data centers can complete the alarm within 20 seconds, effectively reducing operational risks.

It can be seen that diversified scenarios have put forward new requirements for the intelligent operation and maintenance of computer rooms. It is urgent to empower the operation and maintenance management system with technical means, improve the real-time and accuracy of data collection, strengthen fault prediction and alarm configuration, and further improve the intelligence level of the operation and maintenance management implementation process.

- Intelligent inspection robots assist in digital operation and maintenance of computer rooms -

In response to the common phenomenon of "no warning beforehand, no tracking during the process, and no traceability afterward" in the operation and maintenance of traditional data center computer rooms, the Mengpa intelligent inspection robot can connect various links in series, optimize the processing flow before and after operation and maintenance failures, and safeguard the safe operation of the data center.

| Before the failure:

When the computer room is short of staff or the operation and maintenance personnel are unable to enter the computer room due to special circumstances, the robot can assist humans in conducting 7×24 hours of automatic inspections according to inspection instructions, accurately detect the equipment's indicator lights, noise, and local temperature, and identify the dynamic environment of the computer room (temperature, humidity, harmful gases, dust, etc.), compare the inspection results with preset safety indicators, and issue early warning of abnormalities.

| When a fault occurs:

When the robot detects an abnormal situation, it will notify the operation and maintenance personnel in real time through text messages, emails, and other means, allowing the operation and maintenance personnel to understand the location and basic situation of the fault at the first time. The robot's real-time video function can also be used for remote diagnosis to avoid false alarms and save time in troubleshooting.

| After the failure occurs:

At the end of each inspection, the robot will automatically generate an inspection report, which can serve as a clear and effective data asset to supplement the troubleshooting work of the operation and maintenance personnel, helping the staff to subsequently optimize the alarm configuration and review the entire fault event in a targeted manner, adjust the response plan for the same type of fault events, and form a complete closed loop of operation and maintenance work.